Every Copper Bee quote has a built-in conversation thread between you and the licensed electrician handling it. It’s the cleanest way to ask questions, send extra photos, or change scope.
How to send a message
Sign in, open your requests, click the quote, and use the message box at the bottom of the page. Replies show up in the same thread.
What to use it for
- Clarifying questions before accepting the quote.
- Requesting changes (add a second charger, swap brands).
- Coordinating install timing.
- Reporting an issue after install.
- Asking for an updated invoice format for accounting.
How fast we reply
During business hours (Mon–Fri 7am–6pm, Sat 8am–2pm), most messages get a reply within a few hours. Outside business hours, expect a reply the next business morning.
Notifications
When we reply, you get an email notification with the message body. Email reply doesn’t work back to us — click the link in the email to reply inside your portal. (We’re working on making email reply work seamlessly — soon.)
Photo attachments
You can attach photos directly to a message — useful for showing us a specific spot or a problem after install.
For something urgent
Don’t use messages — call (647) 890-4747. Messages are checked frequently but not in real-time. Anything safety-related needs a phone call.
Privacy
The thread is between you, the assigned electrician, and our admins. It’s stored in your account permanently as a record — useful for warranty conversations months later.