Reschedules happen — sick kids, work travel, unexpected things. The earlier you tell us, the easier.
More than 48 hours before install
Message us in your portal or text the install confirmation number. We’ll send you 2–3 new dates within a day. No fee.
24–48 hours before install
Same channel. We try hard to fit a quick reschedule in — usually within the same week. No fee unless we’ve already pre-ordered job-specific materials (rare for residential).
Within 24 hours of install
Call (647) 890-4747 directly. We have an electrician planning around your install — we’ll do our best to redirect them. Last-minute reschedules may carry a $75–$150 dispatch fee if the electrician’s already on the way; we’ll explain before charging anything.
On install day, after we’ve started
Tell the electrician on site. We’ll do as much as makes sense to leave you in a safe state, schedule the remainder, and only bill for time on-site so far. See change orders.
What if you reschedule me?
Occasionally we have to — truck breakdown, sick electrician, severe weather. We give as much notice as possible (usually 24+ hours), find you the next available slot, and apologize. For severe inconvenience caused by a Copper Bee reschedule, we’ll knock something off the final invoice — ask.
Weather reschedules
Outdoor work (generators, outdoor chargers, service masts) can be postponed by extreme cold (-25°C+), heavy snow, or active thunderstorms. We’ll text you the morning of if weather is iffy. Indoor work usually proceeds unless travel is unsafe.