Every quote moves through a small set of statuses in your portal. Here’s what each one means.
New
You’ve submitted, we’ve received it, and a real person will look at it within business hours. Average time in this status: under 4 business hours.
Photos needed
We’ve emailed you a link to upload site photos. The quote is paused here until you send them. More on why we ask.
Under review
You’ve uploaded photos and a licensed electrician is now reviewing them and writing your final quote. Average time: under 24 business hours.
Ready to review
Your final itemised quote is in your portal. Accept, message us with questions, or request changes. No clock here — the quote stays valid for 30 days.
Accepted — scheduling
You accepted and we’re working on install timing. We’ll text or email you 2–3 date options within 24 hours.
Scheduled
Install date is locked in. The portal will show the date, the arrival window, and a note about anything you need to do beforehand (clear access, gas tech window, etc.).
In progress
The install is happening today. The electrician on-site may message you with quick updates.
Completed
Work is done, install certificate is in your portal, ESA inspection (if any) is scheduled. Payment is due now — see payment methods.
Closed
Quote was declined, cancelled, or auto-archived after 30 days. You can always restart from a closed quote — just message us or start a fresh quote.