For most residential work, we don’t take a deposit. You pay after the install is done and you’ve signed off. The exceptions are big-ticket or custom items.
No deposit required
- EV chargers (any model)
- Surge protectors
- Lighting and Lutron Caséta installs
- Smoke and CO detectors
- Smart home cameras and doorbells
- Load management devices
- Most panel upgrades
Deposit required (typically 25% of total)
- Whole-home generators — we pre-order the unit from Generac specifically for you. The deposit covers the wholesale unit cost.
- Custom-order panels or breakers — e.g. specialty Siemens or Square D QO panels not held in stock.
- Commercial jobs over $5,000 — standard commercial-trade practice.
- New customer accounts above $7,500 total — a fairly rare residential category. Discuss with us if it applies.
How deposits work when required
Deposit is invoiced by email after you accept the final quote. We send a secure payment link — pay by credit card, e-transfer, or bank transfer. Work is scheduled within 24 hours of payment clearing.
Are deposits refundable?
Yes, with some conditions:
- Cancel before materials are ordered — full refund.
- Cancel after specialty materials are ordered (e.g. the generator is on the truck) — refund minus actual restocking fee, if any.
- Cancel after install starts — deposit is applied to work completed; balance refunded or charged accordingly.
See refunds and cancellations for the full policy.